MyHello

What is MyHello?

MyHello is a tech-powered, LIVE phone visit platform that increases social engagement using proven life story work. MyHello calls are "life story focused" to build meaningful and lasting relationships. MyHello addresses Social Determinants of Health (SDoH) and builds social connections to help those experiencing loneliness and social isolation. Loneliness impacts 43% of people age 65 and older. Due to COVID, these numbers may be even higher. 

(For more information, read the MyHello White Paper.)

Who does MyHello serve?  

MyHello partners with health plans, area agencies on aging, mental health boards, senior care organizations, and more. MyHello assists organizations that provide services for those at risk of social isolation and loneliness.

MyHello provides V-BID (value-based insurance design) interventions. We can also help members with SSBCI (special supplemental benefits for the chronically ill). In addition, we work with DSNP, I-SNP or IE-SNP health plan populations. NPS scores have moved by 10-18 points with our interventions.  

• Using the MyHello tech-powered phone system and our proven, personalized outreach methods, we are able to assist providers or payers with outreach out to members, clients, or patients to identify the person's specific demographics and needs. 
• MyHello services can vary to perform wellness assessments, and we can also identify additional needs such as transportation, food, heat/air conditioning, etc.
• MyHello requires only ANY type of phone to participate, making the program available to help with inclusion, diversity, and health equity.
• Seeing the whole person (and not just physical medical needs alone) will yield success and thousands in cost savings per person per year for payers/providers.
• Person-centered care and meeting seniors where they are critical to us and our clients. 

MyHello MATCH – MyHello provides a digital system to dial out to two participants for weekly phone visits. MyHello matches two participants, based on their individual profiles, to talk in order to reduce loneliness and social isolation. Proven topics for life story conversations are provided. Any type of phone will work with the technology powering this match behind the scenes. Inclusion and equity in participation is important to us. MyHello MATCH is typically a 3-month program, but it can be extended based on your organizations' requirements. 

MyHello GUIDED - MyHello's in-house Guides are "guiding" personalized engagement with life story conversations on each tech-powered, engaging phone call. Guides help with recruitment of members, patient, or clients for enrollment. Guides are also involved with customized outreach conversations, gathering demographics, or identifying needs that seniors have so these needs can be addressed. A strong bond is formed between our Guides to assist our clients in delivering excellence in person-centered care. HIPAA-compliant digital reporting helps us demonstrate results to organizations we serve. 

MyHello GROUP - MyHello offers group reminiscence therapy to populations within a health plan or a provider setting. Calls happen via phone or using online methods. A moderator poses curated, proven topics each week, and conversations are uplifting, fascinating, and stimulating for the brain - and the heart. People learn and grow from each others' incredible life experiences. An excellent opportunity to help those facing loneliness or social isolation. Research Link

MyHello uses the LifeBio Reminiscence Method^TM with proven, research-based life story questions to open new conversations during one-on-one calls. Reminiscence therapy is found to reduce depression and loneliness. Topics of conversation include things such as: childhood memories, school or work experiences, family relationships, historical events, hobbies, and life lessons. Many times the calls naturally start with conversations about daily life and lead to conversations about the past, present, and future. To read more about LifeBio's years of experience and research partnerships, please click this link: Research and Healthcare Transformation. 

To request a quote or to learn more about MyHello for your organization, please call 1-866-LIFEBIO or 937-303-4576 or email info@lifebio.com