LifeBio delivers social support solutions in partnership with health plans, especially for people with complex health conditions or those at risk of depression/anxiety or social isolation/loneliness. HIPAA-compliant services are delivered by phone. Members benefit from engagement and good conversation for quality in population health management and to address Social Determinant of Health (SDoH) needs.
Social isolation and loneliness are linked to $3,100/yr in extra health care and pharma costs per member, while depression is linked to $8,500/yr per member. DSNP, ISNP, Medicaid, Medicare Supplement, and Medicare Advantage plans are served by LifeBio in partnership with health plans. See solutions below:
- MyHello is a social support intervention delivered using ANY phone. Our automated system connects members to other members for peer-to-peer social support conversations OR MyHello Guides reach out to members for weekly engagement calls for a set intervention period. During that period, MyHello captures specific Social Determinant of Health (SDoH) needs (such as housing, food, transportation, safety, and other issues) and automatically reports them back daily. Pre-surveys and post-surveys measure outcomes such as perceptions of health, satisfaction with life, anxiety, NPS score, and other insights.
MyHello is caring, supportive, and understanding, and I would absolutely recommend the program.
It’s a good program; we can talk about our feelings without fear.
They are there to talk to you if you are lonely.
I have been telling my friends. We talk just like we've known each other forever.
- Hospice Care Solutions from LifeBio support Value Based Insurance Design (VBID) hospice care by engaging patients by phone, celebrating their accomplishments, and capturing the life stories of at-risk patients at end of life, without difficulty or delay. The LifeBio Memory life story recording app, Journals, or Phone Interviews are provided to patients reaching end of life to create a lasting legacy.
- Population Health Solutions from LifeBio are customizable to help Medicare, Medicaid, or commercial members with social support in the areas of maternal health, employment support, or caregiver support. Ask about the scripting that is available for these solutions. We reach out with social support to people ages 18 and up for interventions lasting for a few weeks, to three months, or ongoing.
Member insights are provided back to customers routinely sharing talk time, number of calls, and results of calls. Social Determinant of Health needs are reported back daily for escalation.
Get in touch! Let's brainstorm together on what solution is best for your health plan.
