MyHello

MyHello is a tech-powered, social support platform that serves health plans and providers from coast to coast, especially meeting the needs of older adults, pregnant women, or new moms.

MyHello Overview Video


    

• Loneliness and social isolation pose major health risks with resulting higher rates of depression, anxiety, suicide, heart disease, stroke, and dementia.  Our Epidemic of Loneliness and Isolation (hhs.gov)
• MyHello provides an easy enrollment and engagement process via web or phone. There are no barriers to participation.
• MyHello builds meaningful and lasting relationships by streamlining the matching of peers. MyHello also has Guides who can match with patients, clients, or members. The backend workflow is used for auto-matching of participants for weekly MyHello visits together with business insights shared and pre- and post-surveys to measure results and quality. 
• MyHello addresses Social Determinants of Health (SDoH) and builds social connections to help those experiencing loneliness and social isolation. Loneliness impacts 43% of people age 65 and older. 

MyHello offers tech-driven social support initiatives offered through health plans, health systems, or providers. 

MyHello is ideal for:

• Medicare Advantage, Dual Special Needs Plans, and Institutional Special Needs Plans 
• Medicaid Plans / LTSS - can work for members ages 18+ (maternal health and aging supports)
• Medicare Supplement Plans
• Mental Health Boards
• Area Agencies on Aging
• Health Systems (for Post-Discharge Engagement)
• Government Agencies
• Other Health Providers

• MyHello requires just ANY type of phone to participate in this socially-engaging initiative. This program works for participants who live in rural areas or those with chronic conditions who find leaving the house difficult. As the old commercial goes, "Reach out. Reach out and touch someone." 
• For quality (STARS ratings) and population health initiatives, consider MyHello. Data insights support outcomes and ROI. For health plans, Net Promoter Scores have moved by 10-18 points with the intervention.  
  

How is MyHello funded?
Value-Based Insurance Design (VBID) or Medical Loss Ratio (Quality Initiatives) or Special Supplemental Benefits for the Chronically Ill (SSBCI) are a few options to consider for funding MyHello for members. MyHello is also supported by government funding or other sources of provider funding. MyHello is about supporting people (who may be living alone, who may be lonely or socially isolated), in their efforts to stay independent at home as long as possible, avoiding more costly, institutional care.

Communication and Recruitment of Members
MyHello sets up an easy signup process with a special web link and phone number for members to call. MyHello typically employs an “all in” strategy by mailing, emailing, and calling members to recruit them into the program. The health plan can also take the lead via email or mailings to encourage members to sign up using a unique registration web link or an “Access Code” for confirmation. MyHello is attractive to younger or older members; everyone needs a friend.

Reporting
MyHello is surveying members for insights and feedback that is shared in automated, routine reporting to plans. Our standard pre-survey, post-survey, and reporting is available for review. Net Promoter Score is a key measurement gathered with MyHello as well as calculating perception of health, anxiety, and loneliness. Additional surveys can easily be given in links or with friendly MyHello Guides with members by phone to support your data goals. Set your organization apart by providing MyHello as a benefit.

MyHello has two distinct options: 

MyHello MATCH – MyHello's phone system auto dials two participants for weekly phone visits with each participant assigned a unique toll-free number (to maintain privacy). MyHello matches two participants based on their unique individual profiles, to increase social connectedness and to reduce feelings of loneliness. Proven conversation starters are provided. Inbound phone lines are also provided. 

MyHello GUIDED - MyHello's in-house Guides are "guiding" personalized engagement with scripted (but natural) conversations on each tech-powered, engaging phone call. Guides help with recruitment of members, patient, or clients for enrollment. Guides are also involved with customized outreach conversations, gathering demographics, conducting wellness or other types of surveys to measure outcomes, or uncovering Social Determinant of Health (SDoH) for daily automated reporting back to the health plan, health system, or other provider. Request a demo and overview by completing the form below. 
 

MyHello uses LifeBio's reminiscence methods with proven, research-based story questions (past and present) to open new conversations during one-on-one calls. Reminiscence therapy is found to reduce depression and loneliness. Topics of conversation include things such as: music interests, childhood memories, school or work experiences, family relationships, hobbies, and life lessons.
Research and Healthcare Transformation.